Black Friday has always been chaotic and its migration from an in-store stampede to online event hasn’t done much to change that. You’re in a rush to snap up good deals and can easily make mistakes along the way, especially when Amazon makes it so easy to buy items with a single click of a button. If you need to contact Amazon customer service or a seller on Black Friday, here’s what you do.
Contacting Amazon customer service chat on Black Friday
The first thing you should do when trying to get Amazon assistance on Black Friday is check the Customer Service Help Page, which can be found in the menu on the top right of your computer screen or by clicking the link here. There, you’ll find answers to common questions about how to fix or do a number of things, from altering details on an order to reporting something suspicious.
The fastest way to get real-time help is through Amazon’s live customer service chat. From that Customer Service Help Page, select the option for “Something else,” which will open a page showing even more options. Click the last one, “I need more help.” When the chat box opens, type “Talk to associate” into the text entry box and it will prompt you to choose help by chat or by call.
Contacting Amazon customer service by email or phone
You can also try sending an email to the customer service center at cs-reply@amazon.com, though this may not be your best bet if you’re in a rush, as it can take a while to get a response. For the best service, make sure to include every relevant detail you can think of, like your order number and delivery address.
For faster service, call 1-888-280-43331. You’ll first deal with a bot, but eventually get transferred to a real person. Try to use the phone number linked to your Amazon account, as verification codes related to the call will be sent to that device.
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