Apple released a bunch of new devices last week. The Apple Watch Series 12 and Ultra 4 support new health-tracking features and Siri AI, while the iPhone 18 Pro and iPhone 18 Pro Max introduce the A20 chip and variable aperture for the first time on Apple's smartphones. But while all these new products are objective upgrades over their predecessors, they all have one issue in common: They keep randomly rebooting.
What is Apple's rebooting problem?
As reported by 9to5Mac, some iPhone 18 Pro users are noticing that their smartphones are freezing up after a failed Face ID scan. When this happens, you won't be able to interact with your iPhone, even if the "Try Face ID Again" button appears on-screen. After a few moments, the iPhone will reboot. It's not a catastrophic issue, but it is annoying, and it's affecting a number of users, as this Reddit thread shows.
It's a similar story with the latest Apple Watches. While the Series 12 and Ultra 4 obviously don't use Face ID, users are still experiencing random reboots—emphasis on "random." Unlike the iPhone 18 Pro users, affected Apple Watch users aren't doing anything in particular when their watches reboot. They could be in the middle of a workout, chatting with Siri AI, or using the Maps app, when all of a sudden, the Apple logo appears. Some analyses showed that the Neural Engine was at fault, but Apple never confirmed the exact issue.
Apple has fixes in the works for iPhone 18 Pro users
That said, Apple did find solutions to the reboot issues on all of these devices, though only the Apple Watch has a current fix. Apple released watchOS 27.0.1 exclusively for Series 12 and Ultra 4 users on Wednesday, which it says should fix random reboots going forward. And while iPhone 18 Pro and 18 Pro Max users don't have a fix yet, Apple confirmed to 9to5Mac that an update is in the works.
As such, don't feel the need to take your new iPhone 18 Pro to the Apple Store if your only issue is random rebooting. While some Apple Store employees have swapped out affected units, the upcoming software update should be enough to take care of the issue. While we don't have an exact ETA for the update, expect it to be called something like iOS 27.0.1, similar to watchOS 27.0.1. And if you want to ensure you update as soon as it's available, regularly check for it in Settings > General > Software Update.
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